![]() You can produce a diagnostic package for a managed computer through the Deep Security Manager but if the computer is in agent-initiated activation (AIA) mode it cannot collect all of the required logs. From there you can send it to Technical Support. The diagnostic package is created in a zip file which is downloaded locally. opt/ds_agent/dsa_control –r Create a diagnostic packageĭeep Security Technical Support might ask you to create a diagnostic package to help them troubleshoot and diagnose your issue. & "\Program Files\Trend Micro\Deep Security Agent\dsa_control" –rĬ:\Windows\system32>"\Program Files\Trend Micro\Deep Security Agent\dsa_control" -r Linux This command will remove target agent's activation information and deactivate it. opt/ds_agent/dsa_control –m Reset the agent & "\Program Files\Trend Micro\Deep Security Agent\dsa_control" -mĬ:\Windows\system32>"\Program Files\Trend Micro\Deep Security Agent\dsa_control" -m Linux opt/ds_agent/dsa_control -m "AntiMalwareManualScan:true" Force the agent to contact the manager Windows Open a command prompt (cmd.exe) as Administrator.ĭsa_control -m "AntiMalwareManualScan:true".opt/ds_agent/dsa_control -y "" Initiate a manual anti-malware scan Windows WindowsĬ:\Program Files\Trend Micro\Deep Security\dsa_control -x ""Ĭ:\Program Files\Trend Micro\Deep Security\dsa_control -y "" Linux If you installed an agent with a deployment script that adds a proxy setting that you no longer need, you can remove the setting. opt/ds_agent/dsa_control -x dsm_proxy://:443 Remove a proxy setting opt/ds_agent/dsa_control -u myUserName:MTPassw0rd If the agent must connect to its manager through a proxy, you must configure the proxy connection. opt/ds_agent/dsa_control -y relay_proxy://:443 Configure a proxy for connections to the manager opt/ds_agent/dsa_control -w myUserName:MTPassw0rd Open a command prompt (cmd.exe) as Administrator.Ĭd C:\Program Files\Trend Micro\Deep Security Agent\ĭsa_control -y relay_proxy://:443.If the agent must connect to its relay through a proxy, you must configure the proxy connection. opt/ds_agent/dsa_control –a Configure a proxy for anti-malware and rule updates & $Env:ProgramFiles"\Trend Micro\Deep Security Agent\dsa_control" -a Ĭ:\Windows\system32>"\Program Files\Trend Micro\Deep Security Agent\dsa_control" -a Linux In the deployment script, locate the strings for tenantID and token.Select Activate Agent automatically after installation.In the top right-hand corner of Deep Security Manager, click Support > Deployment Scripts to display the Deployment Scripts Generator. ![]() You can get them from the Deployment script. To activate an agent from the command line you will need to know the tenant ID and password. ![]()
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